NAACP Social Media Comment Guidelines
Posted on October 20, 2010 by Curtis Johnson, Social Media Specialist
We seek to foster a community that allows NAACP members and supporters, activists, concerned citizens, and the general public the opportunity to discuss, analyze, critique and present solutions to issues pertinent to the NAACP’s agenda. Our community will be constructive and will ultimately seek to generate solutions-based conversation. We’ll agree to disagree when necessary but will always convey respect and reflect our common thread of humanity. We invite all to participate with the hopes that their collective insight will advance the NAACP’s mission of ensuring the political, educational, social, and economic equality of rights of all persons and to eliminate race-based discrimination. We encourage all of you to join us and aid our efforts in social action and creating a better America for us all.
As we are a community comprised of Americans of all backgrounds, we expect all of our community participants to maintain a high level of sensitivity, particularly as it relates to:
- sexual orientation
- political beliefs
- socioeconomic status
Guidelines for Commenting
Comments that violate the following guidelines may be deleted.
1. Comments that address people using slurs or negatively reference one’s race, ethnicity, gender, sexual orientation, etc. are unacceptable and are subject to immediate removal from the group.
2. Personal attacks are not conducive to fostering healthy dialogue and will be dealt with accordingly. We want to foster an environment when folks can come together to discussion issues pertinent to their community. At times, there will be a need to agree to disagree, but we ask that you remain respectful at all times and NEVER attack an individual.
3. Violent threats or suggested violence will result in immediate removal from the group.
4. Many comment threads are infested with trolls – put simply, people who post comments to specifically start a fight, defame, divide, distract or otherwise detract from the overall function of the community. In instances of trolling, we ask that the community just ignore them. Trolls will be subject to immediate removal from our community.
5. We discourage long, point-by-point arguments. These types of conversations tend to alienate the rest of the community and often stray from the initial purpose of the disagreement.
6. Stereotypes have the potential to be divisive and offensive, and any comment that does so will be monitored closely. We encourage intelligent, enlightened conversation and careful articulation of one’s thoughts before posting (again, sensitivity is key).
7. Another key aspect of sensitivity is to avoid minimizing the comments/posts of others. We all have our individual priorities and beliefs – it is important to respect this fact and react accordingly. Disagreement can occur without making another feel their stance is less than important. Any instances of minimizing will be dealt with accordingly, first with a warning, though subsequent occurrences will be subject to removal from the community.
8. If all or most of your comments are repetitive and off-topic, we reserve the right to ban you from the community. Comments that are blatantly off-topic will be deleted. We will be strictly monitoring those who we feel may try to “hijack” the forum to advance their own agenda. Repeat posts will be deleted, while the poster is subject to permanent removal from the community.
We always encourage thought-provoking posts & commentary, but ask that you please take a moment to read and reflect on the post or comment before you insert your related commentary. Repeated transgressions will result in permanent removal from the community.
9. Disagreement with comments is natural and encouraged. However, if you happen to take offense to a comment, please address the commenter clearly and respectfully.
10. Please do not use the comment section to air complaints, whether it be about a post, a particular comment or the moderation of our page. Please address all such concerns to firstname.lastname@example.org.
Should you have a comment or thought that is unrelated to an existing thread and meets our community guidelines, please feel free to begin a discussion on the NAACP’s discussion page, or to post it on the Facebook page’s wall.
Again, we are a solutions-oriented community and welcome disagreement, but want to take every opportunity to extend the conversation. Dissent with no proposed solution does no good for any of us.
11. Do not use this community for self-promotion. There are exceptions where post may simultaneously advance the conversation while also promoting; the assessment of such instances and its appropriateness is left to the discretion of the page moderator.
12. Last but not least, we want to remind you that this is YOUR community. We welcome your participation & contribution to all threads. We ask that you do your part to adhere to the guidelines we’ve set before you and encourage others to do the same. Should you have additional questions, please e-mail email@example.com.